& VH & VH
Please be familiar with Singgahsana Lodge and Village House Terms and Conditions before making any reservation or before staying with us. Continue with your reservation only if you are agreeable to these terms and conditions.
SINGGAHSANA LODGE & VILLAGE HOUSE TERMS & CONDITIONS
Please be advised that by making a reservation and staying at the Singgahsana Lodge and/or the Village House, you agree to be bound by these terms and conditions.
1. INTERPRETATION
i) ’RM’ denotes Ringgit Malaysia.
ii) ‘RWMF’ means ‘Rainforest World Music Festival’, an annual event that happens from the 2nd Friday of July for 3 days.
iii) 'Cancellation’ means you inform Singgahsana Lodge by email or by fax at 082 429267
iv) ‘No show’ means you did not inform Singgahsana Lodge by email or by fax at 082 429267 or you did not check in within 2 hours of your estimated time of arrival (ETA) in Kuching, Sarawak, Malaysian Borneo
v) ‘Walk Ins” means guests who do not utilise our on-line reservation system "DimenX" and online payment gateway "Mobile88"
vi) ‘Confirmed reservation’ means a booking whereby all room bills has been fully settled
vii) ‘Outstation cheques’ means cheques that is not issued by a bank in Kuching
2. GENERAL RESERVATION
2.1 We reserve the right to decline a booking or to refuse entry to accommodate any person(s) or group who in our opinion, are not suitable to occupy. In this case no reasons will need to be given and the contract shall be discharge without further liability on either party.
2.2 If we are prevented by any circumstances beyond our control from making the accommodation available on the day of hire commencement, and cannot provide a suitable alternative, we will refund all monies already paid, but no further liability shall be accepted.
2.3 Rates quoted in www.singgahsana.com and in www.villagehouse.com.my are nett, per night and inclusive of breakfast.
2.4 The maximum occupancy for each room type is as follows:-
Singgahsana Lodge
Honeymoon Suite - 2 persons
Double Room - 2 persons
Twin Ensuite – 2 persons
Twin with Shared Toilet and Shower - 2 persons
Family Ensuite – 4 persons
Family with Shared Toilet and Shower – 4 persons
Dorm Bed – 1 person
Village House
Rajah Room – 2 persons
Village Double – 2 persons
Village Twin – 2 persons
House Bed – 1 person
2.5 Bills must be paid via one of the following mode:-
i) Cash;
ii) Credit card payment in the premise of Singgahsana Lodge and Village House. Payment by this method will entail an administrative fee of 3% on top of your bill. A minimum bill amount of RM100 is required;
iii) Cheque made payable to ‘Singgahsana Lodge’. Only Malaysian issued cheque is acceptable. All outstation cheque should include an additional RM1.00; and
iv) Our on-line payment gateway is via an independent service provider, www.mobile88.com. Kindly read and be familiar with their terms and conditions.
2.6 Singgahsana Lodge and Village House at its absolute discretion reserve the right to impose a minimum stay requirement coinciding with specific events.
In the case of RWMF ('the event'):-
For Singgahsana Lodge, the minimum stay is 3 nights and it must coincide with the 3 nights of the RWMF.
For Village House, the minimum stay is 4 nights. 3 of the 4 nights must coincide with the 3 nights of the RWMF.
Singgahsana Lodge and Village House at their absolute discretion reserves their right to release their rooms/beds below the required minimum stay closer to the date of the event.
Singgahsana Lodge and Village House at their absolute discretion reserves their right to reduce the room/bed rates for any unsold accommodation for sale closer to the date of the event.
2.7 Singgahsana Lodge and Village House may offer packages to coincide with specific events.
Singgahsana Lodge and Village House at their absolute discretion reserves their right to change the content of any package closer to the date of events.
In the case of RWMF:-
For Village House, the Village Festival Package includes:
4 Nights Accommodation for 2 for each Room booked and/or
4 Nights Accommodation for 1 for each House Bed booked
4 Full Breakfasts for each pax
3 Set Dinners (3 Course Meal) for each pax on RWMF dates only
Scheduled Transfers to the Festival Venue on RWMF dates only
Service Charges
Government Charges
3. HOW TO BOOK A ROOM/BED
3.1 WALK-INS (applicable for Singgahsana Lodge Only, for Village House, you must prebook)
3.1.1. Pay your bills in full
3.1.2. No refunds will be entertained. Refer to Clause 4 for procedures to change a confirmed reservation
3.2 ONLINE RESERVATION
3.2.1. To book on-line, please ensure that:-
i) Your arrival date is not less than 48 hours from time of booking;
ii) You are not using a 3rd party credit card; and
iii) You are not a resident of Kuching, Sarawak (applicable to Singgahsana Lodge only)
3.2.2. Your on-line reservation is confirmed only when it has been fully paid as confirmed by our payment gateway, www.mobile88.com PROVIDED ALWAYS that Singgahsana Lodge and Village House will not honour any reservation and will release all your bookings for re-sell without any refunds made to the guest for the following reasons:
i) Guest being a resident of Kuching, Sarawak
ii) Inaccurate or falsified information provided
iii) The person checking in does not correspond to the name on the credit card used for the reservation [see 3.2.1 (ii)]
iv) Guests failing to check-in within 2 hours of their arrival time in Kuching
3.2.3. In the event that the room (s) booked is not tailored for the number of persons checking in [see 2.4], extra charges will be imposed. Extra charges imposed shall be based on the dormitory bed rate or house bed rate (as the case may be).The appropriate rate is depending on which property you are staying in and whether it is during the normal period or the rwmf period but in both case, inclusive of breakfast.
3.2.4. Clause 3.2.3 is only applicable where Singgahsana Lodge and Village House deem that the room is able to accommodate an additional occupant.
3.2.5 No refunds will be entertained. Refer to Clause 4 for procedures to change a confirmed reservation.
3.2.6. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error
3.2.7. You will hereby acknowledge and agree that your personal data has been given to us for the purposes of securing room bookings, and providing you with confirmation of the said booking, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you. For these purposes, by entering into these accommodation reservations with us, you authorize us to retain and use your personal data within our own establishments.
4. CANCELLATION
i) Any cancellation must be notified to Singgahsana Lodge and/or Village House via email, fax or in-person;
ii) All payments made on the rooms/beds shall be forfeited;
iii) All transfers or excursions booked shall be refunded with an admin charge of RM10.00 to be deducted from the amount to be refunded to you.
5. PROCEDURES TO CHANGE A CONFIRMED RESERVATION
i) Any changes of dates or rooms to your original reservations must be notified to Singgahsana Lodge and/or Village House via email, fax or in-person;
ii) All reservation changes must be made before 48 hours of your arrival date;
iii) A non refundable administrative fee of RM30.00 will be imposed on every change made;
iv) All reservation changes are subject to room availability;
v) Unlimited number of changes allowed but subject to Clause 3.1 (iii);
vi) Should your new reservation be for a shorter number of nights, all booking made for that cancelled night will be cancelled and monies forfeited and Singgahsana Lodge and Village House will be at liberty to release the room/bed for resell;
vii) Bookings are non transferable;
viii) Should the value/costs of your new reservation be less then your previous booking, the difference would be forfeited; and
ix) Should the value of your new bookings be of a higher value then your previous booking, you will be liable to pay the difference upon check in or unless otherwise directed.
x) Any change in room/bed reservation between Singgahsana Lodge and Village House would be allowed but subject to availability and the guests paying for the difference in rooms rates in the event that the new value of the room/bed reservation is higher then the original value of the room/bed reservation. In the event that new value of the room/bed reservation in Village House is lower then the original value of the room/bed reservation, that difference in room rates shall be forfeited by Singgahsana Lodge/Village House.
xi) Any room/bed reservation shall be allowed to be changed for our 'village in the clouds' excursions but subject to availability and the guests paying for the excursions less the amount of the original room/beds reservation.
xii) In calculating room/bed rates between Singgahsana Lodge and Village House, the applicable room/bed rates is determine by the rates used at the time when the original reservation was made. Eg. If you originally paid the walk in rates, then the new reservation would be based on walk in rates etc.
6. PROCEDURES FOR CHECK INS
All guests are required to:-
i) Fill in Guest Registration Form;
ii) Present their valid international passports upon check in for verification;
iii) Pay your room bills in full or if you have booked online, produce your Payment Confirmation or give us your booking Reference ID number; and
iv) Pay a refundable deposit of RM50.00 per bed/room (applicable to Singgahsana Lodge only). By furnishing Singgahsana Lodge with the refundable deposit, guests are agreeable that the charges under 8.2 (if applicable) will be deducted from the refundable deposit.
7. ARRIVALS/DEPARTURES
7.1 CHECK IN AND CHECK OUT TIMES
Our check-in time is from 1300 hours and our check-out time is by 1100 hours.
All efforts will be made to have your room/bed ready by our official check-in time of 1300 hours. However, Singgahsana Lodge and Village House will not be liable to anyone should the room/bed is not made available by 1300 hours.
7.2 Late check-outs may be available upon prior arrangement at full room/bed rate; please liaise with the Front Office Desk to discuss this option SUBJECT TO AVAILABILITY.
7.3 Guests are expected to check-in within 2 hours of their ETA/Arrival in Kuching. Failure to check in within the 2 hours will give Singgahsana Lodge and Village House the liberty to release the room for sale in its entirety and all monies paid for the booking forfeited. You are required to provide us with your travel details when making your reservations. Singgahsana Lodge and Village House will make efforts to check from the airport authorities (if you are flying) or with the boat or bus terminals to confirm your estimated time of arrival.
7.4 Guests having overstayed their reservation period (no prior arrangements made for extension) are liable to pay for the extra night (s) accommodation rate SUBJECT TO BED/ROOM AVAILABILITY.
However, in the event that the bed/room used is pre-booked by another incoming guest and the current occupying guest in question is not immediately reachable, the Guests who is still occupying the room/bed fully authorise Singgahsana Lodge’s and Village House’s personnel to vacate the bed/room and remove the guest’s belongings for storage pending further arrangements and Clause 9 applies.
8. SINGGAHSANA LODGE & VILLAGE HOUSE PROPERTIES
8.1 On check-in all guests will be provided with linen/blanket and keys/smart cards. These items remain the property of Singgahsana Lodge and are to be returned upon check-out.
8.2 Guests are agreeable that the following charges are chargeable. Guests from Singgahsana Lodge can utilize their refundable deposit to pay towards these charges. In the event that the amount chargeable is more then the deposit, the Guest is liable to make good the difference. All chargeable will be charged to the individual concerned, or if appropriate, the Group Leader. Guests from Village House will be billed accordingly and to be paid in full upon check out.
8.2.1. For the lost or damage to the following items, the replacement charges are:-
RM20 for a room key;
RM20 for the access card
RM20 for each pillow case
RM20 for each pillow
RM20 for each leaf soap dish
RM20 for each clothes hanger
RM30 for towels
RM40 for each toothbrush container
RM50 for each mattress protector
RM50 for each soap, shampoo, conditioner or body lotion dispenser
RM80 for each hair dryer
RM80 for each clothes hanger pole
RM80 for each electric kettle
RM100 for each throw cushion
RM100 for each portable emergency torch light
RM100 for each bed sheet;
RM100 for each blanket
RM100 for each duvet cover
RM200 for each duvet
RM350 for each DVD Player
RM500 for each mini bar fridge
RM600 for each mattress
RM800 for each four poster bed mosquito net
RM4,000 for each plasma television
8.2.2. For deliberately marking and damaging linens, artworks, any other Singgahsana Lodge & Village House properties - house penalty of RM50 in addition to the replacement charges and eviction with no refunds
8.2.3. House penalty of RM50 for smoking in non-designated areas or eviction with no refunds
8.2.4. House penalty of RM50 for deliberate actions to cause damage or soil Singgahsana Lodge’s toilets, bathrooms and its properties or eviction with no refunds
8.3. The Singgahsana Lodge and Village House Management reserves their absolute right to have access to rooms for the purpose of maintenance, cleaning or any other reason deemed appropriate.
9. PERSONAL PROPERTY
9.1 Singgahsana Lodge and Village House do not accept liability for the death, sickness or injury to any guest or for the loss, theft or damage to any guests’ property however sustained or caused.
9.2 It is the responsibility of the guest to ensure that their belongings are secure at all times.
9.3 Guests are welcome to make use of the safe deposit at the Front Office.
10. PETS
10.1. Sorry, pets are not permitted in Singgahsana Lodge and Village House at any time except Guide Dogs.
11. HOUSE RULES
11.1. General
11.1.1. It is the responsibility of the guest to ensure that his/her behaviour does not detrimentally affect the comfort or safety of other guests in the properties.
11.1.2. We reserve the right to repossess the accommodation at any time where any damage or inappropriate behaviour has occurred. In such a case we shall not be liable to make a refund of any portion of the amount already paid.
11.1.3. Singgahsana Lodge and Village House Management stresses that the usage, possession, trafficking of illicit drugs is a serious offence in Malaysia, and may carry the death sentence.
11.1.4. Singgahsana Lodge has a strict no-smoking policy (see 7.2.3.)
11.1.5. Consistent with local custom and practice all footwear MUST NOT be worn within Singgahsana Lodge and specified areas within the Village House.
11.1.6. Facilities within Singgahsana Lodge and Village House are strictly for the benefit of in-house guests and property owners and their guests only.
Access to Singgahsana Lodge and Village House is restricted only to in-house guests and property owners and their guests at all times.
11.1.7. Guests are not permitted to have visitors within Singgahsana Lodge and Village House.
11.1.8. Singgahsana Lodge and Village House subscribe to eco-friendly ideals and guests are requested to avoid waste and to be responsible in their use of electricity, water and other resources. Kindly deposit any waste that cannot be avoided into the appropriate waste baskets.
11.1.9. In the Singgahsana Lodge dorm rooms, the quiet time for sleeping is from 2230 hours to 0700 hours. Out of courtesy to fellow travellers, please be very quiet if you come in late or leave early. Listening of music or radio should be with headphones.
11.1.10. Do not store food in your room, these attract bugs.
11.1.11. Do not steal from Singgahsana Lodge or Village House and do not remove other person(s) properties.
11.1.12. DO NOT use your own sleeping bags at any time whilst at Singgahsana Lodge or Village House.
11.1.13. Guests are expected to leave their beds/rooms in a reasonable state and if not may be charge an extra cleaning fee as deemed appropriate by Management (see 7.2.).
12. ADDITIONAL TERMS AND CONDITIONS FOR VILLAGE HOUSE
13. The receipt of an email confirmation from Singgahsana Lodge on your reservations does not constitute an act of acceptance on the part of Singgahsana Lodge and/or Village House unless bookings are made subject to these terms and conditions herein.
14. Singgahsana Lodge reserves the right to amend add or delete any of the terms and conditions herein whenever appropriate without any notice whatsoever.
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